Last updated: September 21st, 2026
At Conchal Essence, we respect your privacy. Conchal Essence is a brand operated by OCC Consultores S.A. This policy explains what personal data we collect, how we use it and the choices you have. It applies to our website, our booking engine, our social media pages, and any communication with our team by email, phone or WhatsApp.
By using our services, you agree to the practices described in this policy.
Data we collect
We may collect the following information when you make a reservation, contact us, request a concierge service or work with us as a property owner:
- Name, email address, phone number and country of residence
- Reservation details, such as dates, number of guests and special requests
- Payment information, processed through secure payment providers
- Identification details, when required by law
- Information about the services you request, such as transfers, tours or private chefs
- For property owners: contact details and information about the managed property
We also collect basic technical data when you visit our website, such as browser type, device, pages visited and approximate location based on your IP address.
Cookies and analytics
Our website uses cookies and Google Analytics to understand how visitors use the site and to improve it. You can accept or block cookies through your browser settings, although some parts of the website may not work properly without them. You can learn more about Google’s practices at google.com/policies/privacy/partners and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
How we use your data
We use your data to:
- Manage your reservation, payment and stay
- Answer your questions and provide customer support
- Coordinate the concierge services and activities you request
- Manage our relationship with property owners
- Send you information about your stay and, only if you agree, offers and news from Conchal Essence
- Improve our website and services
- Comply with legal obligations
Who we share your data with
We only share your data when necessary to provide our services, with:
- Service providers that help us operate, such as our booking engine, payment processors, website hosting and email services
- Local partners who provide the services you request, such as transportation, tour operators or private chefs
- Authorities, when required by law
We do not sell your personal data. Third-party services linked from our website follow their own privacy policies, and we are not responsible for their practices.
Security and retention
We take reasonable technical and organizational measures to protect your personal data. However, no system can be guaranteed to be 100% secure.
We keep your data only for as long as necessary for the purposes described in this policy, or longer if required by law.
Your rights
You can request access to, correction of or deletion of your personal data at any time. You can also unsubscribe from marketing communications by following the link in our emails or by contacting us. Even if you unsubscribe, we may still send you important messages about your reservation.
Minors
Our services are not directed to individuals under the age of 16, and we ask that they do not provide personal data through our website.
Contact us
If you have any questions about this policy or your personal data, please contact us:
Conchal Essence | OCC Consultores S.A.
Email: hello@conchalessence.com
Phone and WhatsApp: +506 8449 6643
Santa Cruz, Guanacaste, Costa Rica